So many dogs have benefited so much from Mobile Bones and Bionic Biotic that we offer a money back guarantee so that you can try the product with no risk.
Terms & Conditions
1. All claims to be made directly by post to Pooch & Mutt LTD, 16 Old Town, London SW4 0JY
2. Claims to be made by the end user. Claims by stockists/ agents will not be recongised.
3. Claims can only be made on the FIRST PURCHASE.
4. The maximum claim amount is £24.99 / $39.99 (3x200g bags. Enough to last any dog 3 weeks).
5. Claims can only be made if the supplement has been used as directed and for a condition that we specify that the product will help with.
6. At the discretion of Pooch & Mutt the end user may be offered:
– A full refund.
– A complementary pack to continue the trial. After accepting a complementary pack no future claim can be made.
7. All unused product/ empty packaging must be returned along with the claim to Pooch & Mutt, 16 Old Town, Clapham, London SW4 0JY
8. Payments will be made to the value of the products, NOT including any delivery charges.
9. Guarantee is not valid for purchases made at shows unless proof of purchase is available.
10. Only one claim per household.
11. Offer open to Mainland UK and USA residents only.
12. Guarantee covers purchases directly from Pooch & Mutt only, NOT purchases from retailers/ re-sellers. For shop bought guarantee click here.
13. Claims must be accompanied by a letter of at least 100 words explaining why you are not satisfied with your purchase. This should include your dog’s breed, weight, the amount fed and the problem you wanted the product to help with and how you fed the product.
14. Pooch and Mutt LTD reserves the right to refuse a claim and/ or cancel the guarantee at any time.
15. Invalid or incomplete requests will not be honored and the customer will not receive notice to this effect.
16. Refund offer applies solely to individuals, not to businesses or sellers of Pooch & Mutt products.
17. In case of fraud Pooch & Mutt reserves the right to claim repayment of the amount paid along with compensation for any other damages.
18. Pooch & Mutt may at any time change these terms and conditions, so you should periodically visit this page to review the then current terms to which you are bound.
19. ALL claims must be accompanied by proof of purchase / online order number / phone order reference.
20. ALL claims must be accompanied by full daytime contact details.
21. Claims can be made against purchases of Mobile Bones and Bionic Biotic only.